Return/Exchange Policy

Returns of Defective or Missing Product Pieces

Returns are accepted with 7 days of receipt of items that are defective or missing pieces.

All items are individually inspected prior to shipping.

All Baba Tree Moses Baskets and Luliluli Changing Baskets are hand-made of natural Elephant Grass and other natural materials. Please be aware that color and weaving variations will occur. By the nature of hand-made products, there may be minor imperfections.

Damages and issues 

Please inspect your order upon reception and contact us immediately - within 7 days - if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.


Exchanges 

Due to the handmade and natural nature of our products, exchanges are not available.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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